Shipping Policy
We can't wait for your order to reach you. Below you'll find everything about how we operate, so you know exactly what to expect.
Shipping Costs
Shipping costs €6.95 for all orders, regardless of where you live. Orders over €100 are shipped for free.
Processing Time
We work on business days, Monday to Friday. If you order before 9 PM, your package will be on its way the same day. After weekends or holidays, we resume operations on the next business day.
An exception: during a large launch or a discount promotion, processing may sometimes take an extra day. We will inform you if this is the case.
Please double-check your address details before checking out. Once an order is being processed, we cannot change or cancel it.
You will receive a confirmation email with a tracking link as soon as your package has been shipped.
Delivery Time
We ship worldwide, whether you're in Amsterdam or on the other side of the world.
| Destination | Estimated Delivery Time |
|---|---|
| Netherlands / Belgium | 3-5 business days |
| Europe | 3–7 business days |
| Rest of the world | 7–10 business days |
These are estimates. The exact delivery time depends on the delivery service and your location.
Customs & Import Duties
No surprises at your door. Alluchi covers import duties for orders outside the EU – what you pay at checkout is the final total. Period.
Customs procedures can occasionally cause delays. This is beyond our control, but we will keep you as informed as possible.
Track Your Package
As soon as your order is on its way, you will receive a confirmation email with a tracking code. This allows you to track your package. It can sometimes take up to a day for your tracking information to be updated by the delivery service.
Not Received?
Have you not received your package even though the delivery person indicates it has been delivered? First, check if a message has been left by the delivery person. The package might have been delivered to a neighbor or a parcel point. If that is not the case, you can contact us. We can be reached at hi@alluchi.com. We will then work together to see what we can do.
Wrong or Missing Item?
Is an item missing or have you received a wrong item? Please contact our customer service at hi@alluchi.com. We are happy to help you!
Questions?
Email us at hi@alluchi.com. We often respond within a few hours, even on weekends.
