Terms and conditions

Last updated: June 29, 2026

These terms and conditions apply to every offer made by Alluchi and to every order you place via our website. By placing an order, you agree to these terms and conditions. Please read them carefully. Do you have any questions? Feel free to email us at hi@alluchi.com.

1.Who we are

Alluchi ("Alluchi", "we", "us", or "our") is a fashionable swimwear brand based in the Netherlands. We sell our products online to consumers. Some of our orders are shipped directly from our production and logistics partners; regardless of who ships, we remain your point of contact and seller.

2.Definitions

• Consumer — any natural person who places an order and is not acting in the exercise of a profession or business.
• Agreement — the purchase agreement concluded between you and Alluchi.
• Cooling-off period — the period within which you can exercise your right of withdrawal.
• Right of withdrawal — your legal right to dissolve the agreement within the cooling-off period.

3.Applicability

These terms and conditions apply to all our offers, orders, and agreements. We may adjust these terms and conditions from time to time. The version applicable to an order is always the one that was valid at the time you placed the order. The most current version can always be found on this page.

4.Offer and products

We do our best to display products, colors, and descriptions as accurately as possible. Colors may differ slightly from reality on your screen; we cannot guarantee this. An offer is valid as long as supplies last. Obvious mistakes or errors in the offer — for example, a clearly incorrect price — are not binding on us.

5.Formation of the agreement

The agreement is formed at the moment we confirm your order by email. We reserve the right to refuse or cancel an order, for example, in case of suspected abuse, fraud, an obvious pricing error, or when a product is unexpectedly unavailable. In such a case, we will inform you as soon as possible and refund any amount already paid.

6.Prices and VAT

All prices on our website are in euros and include VAT. VAT is calculated at the time of ordering according to the applicable rate. What you see at checkout is the total amount you pay — there are no hidden costs.

For deliveries within the European Union, import duties and VAT are included in the price; we remit the VAT via the Import One-Stop Shop (IOSS) or the One-Stop Shop (OSS), so you do not have to pay anything extra upon delivery. We are registered for our VAT remittance and invoicing. We may change prices; for an already placed and confirmed order, the price agreed upon at the time of ordering always applies.

7.Payment

Payment takes place at the time of ordering via the payment methods offered at checkout (such as iDEAL, credit card, Apple Pay, Google Pay, or other displayed options). Your payment details are processed encrypted by our payment partners; we do not store full card details. An order will only be processed after payment has been completed.

8.Delivery and shipping

We ship worldwide. The current shipping costs, delivery times, and cut-off times can be found in our shipping policy, which is part of these terms and conditions. Stated delivery times are indicative and are never to be considered as strict deadlines. Some of our products are shipped directly from our international warehouse; this may affect the delivery time, especially outside the Netherlands.

Please check your address details carefully before checking out. Once an order is being processed, we can no longer adjust or cancel it. The risk of loss or damage passes to you at the moment you (or a third party designated by you) physically receive the products.

For orders outside the European Union, local taxes or import duties may be levied in the destination country. Unless explicitly stated otherwise at checkout, any local levies will be borne by Alluchi, so you will not pay any unexpected costs at the door. Customs procedures can lead to delays; this is beyond our control.

9.Right of withdrawal

As a consumer, you have the right to dissolve the agreement within 14 days of receipt of your order without stating reasons. If you wish to withdraw, please inform us within that period via hi@alluchi.com or using the model withdrawal form. After your notification, you have another 14 days to return the products.

During the cooling-off period, you will handle the product and packaging with care. You may unpack and try on the product as you would in a store, but not wear, wash, or use it. Products must be returned unworn, unwashed, and in original condition, with all labels still attached and in the original packaging. A reduction in value due to further use may be deducted from your refund.

For hygiene reasons, swimwear returned without original packaging or protective hygiene sticker cannot be accepted. The full return and exchange procedure is described in our Return Policy, which is part of these terms and conditions.

10.Refund

After receipt and approval of your return, we will refund the purchase amount via the same payment method you used to pay. The costs for returning the product are at your expense, unless it concerns an incorrectly delivered or defective product. The processing time is described in our Return Policy.

11.Conformity and legal warranty

Our products comply with the agreement and with the legal requirements you can reasonably expect. You are entitled to the legal warranty (conformity) as laid down in the Civil Code. Have you received a product that is damaged or incorrect? Please let us know within 48 hours of receipt via hi@alluchi.com with clear photos, and we will resolve it as soon as possible.

12.Complaints

Do you have a complaint about a product or our services? Email us at hi@alluchi.com. We will respond within 1-2 working days and do our best to resolve it together. If you cannot resolve it with us, you can submit your complaint to the European ODR platform via ec.europa.eu/consumers/odr.

13.Liability

Our liability is limited to a maximum of the amount of your order, to the extent permitted by mandatory law. We are not liable for indirect damage or for delays and circumstances beyond our control, such as customs procedures or delays with carriers. This limitation does not affect your legal rights as a consumer.

14.Force majeure

In case of force majeure — such as delivery problems with our partners, strikes, extreme weather conditions, or disruptions — we may suspend the execution of your order. If the force majeure lasts too long, both you and we can dissolve the agreement, after which we will refund any amount already paid.

15.Intellectual property

All content on our website — including texts, photos, designs, logos, and the brand name Alluchi — is the property of Alluchi or our licensors. You may not copy, distribute, or commercially use this without our prior written consent.

16.Personal data

We handle your data with care. How we process your personal data can be read in our Privacy Policy, which is part of these terms and conditions.

17.Applicable law

These terms and conditions and all agreements with Alluchi are exclusively governed by Dutch law. Mandatory consumer protection law of the country where you, as a consumer, reside, remains fully applicable. Disputes will be submitted to the competent court in the Netherlands, unless the law designates another court.

18.Amendments

We may amend these general terms and conditions. The amended terms and conditions apply from the moment they are published on this page and are applicable to orders placed thereafter. Therefore, check this page regularly.

19.Contact

Questions about these terms and conditions? We are happy to help.